US Patent 10917520 Automated self-service callback for proactive and dynamic user assistance

Certain aspects of the present disclosure provide techniques for providing an automated callback service to a user. An example technique includes receiving an indication of a product installation failure, which includes an error code, a context of the computing device, and a product identifier. Based on the product identifier, a phone number is retrieved that is associated with the user of the computing device. A set of solutions predicted to resolve the installation failure is retrieved, based on the error code and the context. A callback is established to the user, and the user is connected with a virtual agent that will provide solutions from the set of solutions in the ranking order retrieved until a solution is determined to resolve the product installation error. The ranking of the predicted solutions is updated for other users in the future who may face a similar product installation error.