Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Mandeep Chana0
Viraj Jayeshkumar Vyas0
Jack Richard Buggins0
Caelum Jayd Forder0
Date of Patent
September 17, 2024
0Patent Application Number
173580470
Date Filed
June 25, 2021
0Patent Citations
Patent Primary Examiner
Patent abstract
An operations management system and related method obtains user activity information representing user interactions with the operations management system responsive to an incident, the incident belonging to a category of incidents. The method represents the user activity information as an itemset. The method further processes the itemset with a mining algorithm to identify one or more items of information frequently accessed for the incident. The method yet further associates the identified one or more items of information with the category of incidents.
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