Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Senthil K. K. Mani0
Karthik Sankaranarayanan0
Karthik Visweswariah0
Vibha S. Sinha0
Date of Patent
February 2, 2016
0Patent Application Number
138743900
Date Filed
April 30, 2013
0Patent Citations Received
Patent Primary Examiner
Patent abstract
Methods and arrangements for handling information technology tickets. A plurality of information technology tickets are received. The tickets are clustered into categories, and a problem area is identified with respect to at least one of the categories. At least one recommendation is automatically generated for addressing the problem area. Other variants and embodiments are broadly contemplated herein.
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