US Patent 10972608 Asynchronous multi-dimensional platform for customer and tele-agent communications

Customer relationship management (‘CRM’) implemented in a computer system, including administering, by a CRM application of the computer system, with one or more customer representative on behalf of one or more tele-agents asynchronously across one or more platform types, as structure of computer memory of the computer system, a communications session comprising one or more communications contacts with the customer representative in support of the communications session. Digital transcripts of previous contacts are displayed for a tele-agent in real to facilitate communications with the customer representative. The transcripts and associated data are stored as parsed and inferred semantic triples in an enterprise knowledge graph.