Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
October 11, 2022
Patent Application Number
16154718
Date Filed
October 9, 2018
Patent Citations
Patent Primary Examiner
Customer relationship management (“CRM”) implemented in a computer system, including parsing a word, from call notes of a conversation between a tele-agent of a call center and a customer representative, into a parsed triple of a description logic; determining whether the parsed triple is recorded in a semantic CRM triple store of the computer system; if the parsed triple is not recorded in the semantic CRM triple store, recording the parsed triple as a call note in the semantic CRM triple store.
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