US Patent 11087737 Method and apparatus for voice recognition unit simulation

Patent 11087737 was granted and assigned to West Corporation on August, 2021 by the United States Patent and Trademark Office.

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Patent Applicant

West Corporation

Current Assignee

West Corporation

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

11087737

Date of Patent

August 10, 2021

Patent Application Number

20190115

Date Filed

January 15, 2019

Patent abstract

An apparatus and method apparatus and/or computer software to automate testing of a voice self service platform. In its software embodiment, the present invention comprises software that runs on the windows platform to simulate all the components of an Interactive Voice Recognition Unit (VRU). In addition this embodiment can also be used as a helper unit to test individual components of an interactive voice recognition (IVR).

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