Patent attributes
Embodiments of the present disclosure provide a voice interaction method and apparatus for a customer service. The method includes: receiving customer demand information from a customer demand end, the customer demand information including a customer demand end identifier and a voice demand instruction; performing a speech recognition on the voice demand instruction; and if a demanded service type in the voice demand instruction is identified, sending a service-providing request to a service management system based on the demanded service type, the service-providing request including the customer demand end identifier and the demanded service type. The embodiments of the present disclosure realize the interaction between the customer demand end, the service management system and the customer by adopting the voice interaction method, so that the customer's demand can be quickly and intelligently recognized and the corresponding service can be provided.
