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US Patent 11328205 Generating featureless service provider matches

Patent 11328205 was granted and assigned to Talkdesk on May, 2022 by the United States Patent and Trademark Office.

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Infobox (+1 properties)
Infobox
Patent Inventor Names
Jafar Adibi0
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Infobox
Is a
Patent
Patent
0
Patent Applicant
Talkdesk
Talkdesk
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Current Assignee
Talkdesk
Talkdesk
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
113282050
Date of Patent
May 10, 2022
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Patent Application Number
165491860
Date Filed
August 23, 2019
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Patent Citations
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US Patent 10009465 Systems and methods for customer sentiment prediction and depiction
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US Patent 10115065 Systems and methods for automatic scheduling of a workforce
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US Patent 10154138 System and method for optimizing physical placement of contact center agents on a contact center floor
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US Patent 10235999 Voice application platform
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US Patent 10242019 User behavior segmentation using latent topic detection
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US Patent 10331402 Search and knowledge base question answering for a voice user interface
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US Patent 10380246 Validating topical data of unstructured text in electronic forms to control a graphical user interface based on the unstructured text relating to a question included in the electronic form
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US Patent 10445742 Performing customer segmentation and item categorization
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US Patent 10440180 Learning based metric determination for service sessions
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US Patent 10460728 Exporting dialog-driven applications to digital communication platforms
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US Patent 10497361 Systems and methods for providing a virtual assistant
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US Patent 10554590 Personalized automated agent
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US Patent 10554817 Automation of contact workflow and automated service agents in contact center system
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US Patent 10601992 Contact center agent coaching tool
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US Patent 10636425 Voice application platform
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US Patent 10718031 Method and system for matching entities in an auction
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US Patent 10742806 Method, system and bot architecture for automatically sending a user content, that is responsive to user messages from that user, to solicit additional information from that user
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US Patent 10783568 Social merchandising system
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US Patent 10803865 Voice application platform
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US Patent 10812655 Methods and systems for seamless outbound cold calls using virtual agents
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US Patent 10827069 Computerized system for geographically splitting traffic for a graphically interactive voice response system
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US Patent 10827071 System and method for SMS and email enabled automated agent assistance within a cloud-based contact center
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US Patent 10839432 Systems and methods for automating customer interactions with enterprises
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US Patent 10841425 Systems and methods for electronically predicting future customer interactions
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US Patent 10855844 Learning based metric determination for service sessions
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US Patent 10861031 Methods and apparatus to facilitate dynamic classification for market research
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US Patent 10943589 Voice application platform
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Patent Citations Received
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US Patent 11570306 Call processing method, electronic device and storage medium
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Patent Primary Examiner
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William J. Deane, Jr.
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CPC Code
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G06N 5/02
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G06N 3/088
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G06N 3/04
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G06Q 30/0281
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H04M 3/5232
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