Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Kevin Shinseki0
Date of Patent
June 7, 2022
0Patent Application Number
172373420
Date Filed
April 22, 2021
0Patent Citations
Patent Citations Received
Patent Primary Examiner
A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.
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