Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Kevin Shinseki0
Date of Patent
February 27, 2024
0Patent Application Number
177109820
Date Filed
March 31, 2022
0Patent Citations
...
Patent Primary Examiner
Patent abstract
A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.
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