US Patent 11356559 System and method for providing chat-based customer callbacks
Patent 11356559 was granted and assigned to Virtual Hold Technology (Vht) on June, 2022 by the United States Patent and Trademark Office.
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Patent Citations Received
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Patent Inventor Names
Kevin Shinseki0
Edits on 23 Apr, 2023
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
113565590
Date of Patent
June 7, 2022
0Patent Application Number
172373420
Date Filed
April 22, 2021
0Patent Citations
Patent Primary Examiner
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US Patent 11356559 System and method for providing chat-based customer callbacks
Article
A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.
Infobox
Is a
Patent applicant
Current assignee
Patent jurisdiction
Patent number
11356559
Date of patent
June 7, 2022
Patent application number
17237342
Date Filed
April 22, 2021
Patent citations
Patent primary examiner
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