US Patent 11699039 Virtual assistant providing enhanced communication session services

Methods for providing enhanced services to users participating in communication sessions (CS), via a virtual assistant, are disclosed. One method receives content that is exchanged by users participating in the CS. The content includes natural language expressions that encode a conversation carried out by users. The method determines content features based on natural language models. The content features indicate intended semantics of the natural language expressions. The method determines a relevance of the content and identifies portions of the content that are likely relevant to the user. Determining the relevance is based on the content features, a context of the CS, a user-interest model, and a content-relevance model of the natural language models. Identifying the likely relevant content is based on the determined relevance of the content and a relevance threshold. A summary of the CS is automatically generated from summarized versions of the likely relevant portions of the content.