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US Patent 11706340 Caller deflection and response system and method

OverviewStructured DataIssuesContributorsActivity
Is a
Patent
Patent
0
Current Assignee
Microsoft
Microsoft
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Date Filed
January 6, 2021
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Date of Patent
July 18, 2023
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Patent Applicant
Nuance Communications
Nuance Communications
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Patent Application Number
17142509
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Patent Citations
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US Patent 8326643 Systems and methods for automated phone conversation analysis
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US Patent 8328157 Electromagnetic hydraulic valve
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US Patent 8379830 System and method for automated customer service with contingent live interaction
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US Patent 7461056 Text mining apparatus and associated methods
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US Patent 7574358 Natural language system and method based on unisolated performance metric
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US Patent 7936867 Multi-service request within a contact center
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US Patent 8107610 Callback processing of interactive voice response requests
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US Patent 8165281 Method and system for mapping caller information to call center agent transactions
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US Patent 8391464 Customer service system, method, and software program product for responding to queries using natural language understanding
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US Patent 8423363 Identifying keyword occurrences in audio data
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•••
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
11706340
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Patent Primary Examiner
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Kharye Pope
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CPC Code
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H04M 3/5191
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H04M 3/5133
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H04M 3/5166
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H04M 3/523
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H04M 3/5232
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H04M 3/5233
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H04M 3/5175
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H04M 2201/42
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H04M 7/0027
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H04M 2203/6009
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•••

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