Is a
Patent attributes
Patent Applicant
Patent Jurisdiction
Patent Number
Date of Patent
August 1, 2023
0Patent Application Number
170620080
Date Filed
October 2, 2020
0Patent Citations
Patent Primary Examiner
An alert generator in a communication system for processing a call includes at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor configure to operate on the call. Heuristic logic is configured to transform the call classifiers into a plurality of weighted sub-metrics for the call, and aggregate normalized Gaussian logic is configured to transform the weighted sub-metrics into a metric control. A threshold analyzer is configured to generate an alert signal to the communication system based on the metric control meeting a condition.
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