Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
August 9, 2016
Patent Application Number
14592510
Date Filed
January 8, 2015
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Methods and systems are provided for receiving a communication, analyzing the communication in real-time or near real-time using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic, wherein for analyzing the language characteristic of voice communications, the communication is converted to text using computer-based speech recognition, determining at least one of the category, the score, the sentiment, or the alert associated with the communication using the at least one language and/or acoustic characteristic, and providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface.
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