US Patent 11749282 Goal-oriented dialog system

A dialog system receives a user request corresponding to a dialog with a user. The dialog system processes the user request to determine multiple service providers capable of responding to the user request. The dialog system selects one service provider based on a request-to-handle score, and selects another service provider based on a satisfaction rating. The dialog system updates the dialog state based on further input provided by the user to determine an output responsive to the user request.