Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Yariv Lukach
Amihay Zer-Kavod
Shachar Hendel
Vadim Milman
Tomer Ben-David
Shlomo Lahav
Itamar Keller
Ofer Ron
...
Date of Patent
September 19, 2023
Patent Application Number
17351336
Date Filed
June 18, 2021
Patent Citations
...
Patent Primary Examiner
Patent abstract
The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.
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