US Patent 11785140 Gesture-based call center agent state change control
Patent 11785140 was granted and assigned to Avaya on October, 2023 by the United States Patent and Trademark Office.
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US Patent 11785140 Gesture-based call center agent state change control
Article
Patent abstract
Users of a networked communication device may omit updating their availability state, and that of an associated communication device, if the state change is sudden or believed to be of sufficiently short duration. By quickly changing their state, a routing component may more accurately know whether or not a communication routed to the communication device will or will not be answered. By utilizing a camera and gesture processing logic, a user may naturally and quickly update their state without the need to navigate menus or select options with manual, tactile interactions with the communication device.
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Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
David Chavez
Harsh V. Mendiratta
John A. Young
Date of Patent
October 10, 2023
Patent Application Number
17029775
Date Filed
September 23, 2020
Patent Citations
Patent Primary Examiner
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