Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Xu Hua Li
Vi Dinh Chau
Jin Li
Date of Patent
October 17, 2023
Patent Application Number
17507331
Date Filed
October 21, 2021
Patent Citations
Patent Primary Examiner
Patent abstract
A method includes receiving a request for an interaction with an agent of a contact center. The method includes establishing a private web session when the agent is unavailable. The method includes determining an estimated wait time for the interaction. The method includes selecting visual content based on matching the estimated wait time with one or more visual content items. The method includes outputting the visual content to the private web session.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
