US Patent 9516265 System for integrating video calls in telephone call centers

A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system including at least one device controlled by the operator to receive telephone calls forwarded by a call routing center and at least one unit that is controlled by the user and provided with elements for entering and displaying information and generating telephone calls. The device further includes elements for disabling the audio component of a telephone call generated by the at least one unit and elements for establishing with the unit a video call associated with the telephone call.