Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Eugene Aaron Shtilkind0
Munjal Angur Patel0
Craig Campbell Brunner0
Date of Patent
March 26, 2024
0Patent Application Number
176475750
Date Filed
January 10, 2022
0Patent Citations
...
Patent Citations Received
Patent Primary Examiner
Patent abstract
The present approach relates to systems and methods for facilitating a client-agent conversation using dynamic, contextual information related to a client portal. The contextual information for the conversation may be determined using a server side script and/or a client side script that provides relevant portal usage data. The contextual information may be used to determine a conversation topic, which may be used to facilitate routing a request to chat to the appropriate agent for the topic.
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