Is a
Patent attributes
Patent Applicant
Patent Jurisdiction
Patent Number
Patent Inventor Names
Eduardo Olvera0
Date of Patent
April 16, 2024
0Patent Application Number
175547430
Date Filed
December 17, 2021
0Patent Citations
Patent Primary Examiner
Patent abstract
A method, computer program product, and computer system for placing, by a computing device, a user into a first queue on a first communication channel to converse with a second user. A trigger may be identified for the first communication channel. The user may be sent a self-service option based upon, at least in part, identifying the trigger for the first communication channel, wherein the self-service option is sent on an alternate communication channel while the user is in the first queue.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.