Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Shaiju Kurian Cyriac0
Sreerupa Das0
William Curtis Leck0
Bruce Wallace Hill0
Diana Messano D'Angelo0
Date of Patent
April 2, 2013
0Patent Application Number
112443590
Date Filed
October 4, 2005
0Patent Citations Received
Patent Primary Examiner
Patent abstract
The present invention, in one embodiment, is directed to an agent available notifier 250 that (a) receives a request from the first customer, but not from the second customer, to be notified when the first contact is eligible for servicing by a selected resource so that the first customer is free to perform a desired activity and (b) in response to the first customer's request, provides the first customer with a selected notification that the first contact is eligible for servicing, wherein the second customer is not provided with the selected notification when the second contact is eligible for servicing.
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