Patent 12028418 was granted and assigned to CyberDyme on July, 2024 by the United States Patent and Trademark Office.
A virtual reality software method allows a user in virtual reality to receive customer service remotely from a live operator having a live view as well as remote-control abilities. The software process sends no live video, but encodes and decodes a computational instructional set of commands that are streamed then decoded and processed as instructional commands to emulate a live rendering of the sender to receiver and vice versa. The operator can see an emulated live stream of a user in virtual reality with the ability to offer assistance by remote control.