US Patent 12131125 Automated outcome classification systems in contact interactions, and methods

A method of generating a disposition response includes receiving text of a connected contact interaction; determining, by a natural language processor, a sentiment, entities, and key phrases from the text; assigning, by a neural network, a disposition to the contact interaction based on the text, the sentiment, the entities, and the key phrases; generating a disposition response to the contact interaction based on the assigned disposition; and presenting the generated disposition response to a user.