US Patent 12131125 Automated outcome classification systems in contact interactions, and methods
Patent 12131125 was granted and assigned to inContact on October, 2024 by the United States Patent and Trademark Office.
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US Patent 12131125 Automated outcome classification systems in contact interactions, and methods
Article
Patent abstract
A method of generating a disposition response includes receiving text of a connected contact interaction; determining, by a natural language processor, a sentiment, entities, and key phrases from the text; assigning, by a neural network, a disposition to the contact interaction based on the text, the sentiment, the entities, and the key phrases; generating a disposition response to the contact interaction based on the assigned disposition; and presenting the generated disposition response to a user.
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Patent Applicant
Current Assignee
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Patent Number
Patent Inventor Names
Kyle J. Shoaf0
Date of Patent
October 29, 2024
0Patent Application Number
172121960
Date Filed
March 25, 2021
0Patent Citations
Patent Primary Examiner
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