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US Patent 7242760 Automatic detecting when an agent is available

Patent 7242760 was granted and assigned to Intel on July, 2007 by the United States Patent and Trademark Office.

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Patent attributes

Current Assignee

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Glen E. Shires0

Date of Patent

July 10, 2007

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Patent Application Number

097500250

Date Filed

December 29, 2000

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Patent Citations Received

US Patent 11687981 Methods and systems for presenting specialized content using campaign metrics

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US Patent 11763200 Method and system for creating a predictive model for targeting web-page to a surfer

US Patent 11711329 Occasionally-connected computing interface

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US Patent 12079829 Online behavioral predictor

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US Patent 11868591 Dynamic user interface customization

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US Patent 11777877 Authentication of service requests initiated from a social networking site

US Patent 11689519 Authentication of service requests using a communications initiation feature

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Patent Primary Examiner

Quynh H. Nguyen

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Patent abstract

An arrangement is provided for enhancing the operational capabilities of a call center by automatically detecting when an agent is available. When an agent answers a routed call, corresponding to a call-back request, the agent enters an agent ID, representing the agent. The entered agent ID is encoded into DTMF tones. A telephony server detects the DTMF tones.

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