US Patent 7242760 Automatic detecting when an agent is available
Patent 7242760 was granted and assigned to Intel on July, 2007 by the United States Patent and Trademark Office.
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Patent Inventor Names
Glen E. Shires0
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Patent abstract
An arrangement is provided for enhancing the operational capabilities of a call center by automatically detecting when an agent is available. When an agent answers a routed call, corresponding to a call-back request, the agent enters an agent ID, representing the agent. The entered agent ID is encoded into DTMF tones. A telephony server detects the DTMF tones.
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US Patent 07242760 Automatic detecting when an agent is available US Patent 7242760 Automatic detecting when an agent is available
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Patent Number
072427600
Patent Number
72427600
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Patent Jurisdiction
Patent Number
072427600
Date of Patent
July 10, 2007
0Patent Application Number
097500250
Date Filed
December 29, 2000
0Official Website
Patent Primary Examiner
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US Patent 07242760 Automatic detecting when an agent is available
Infobox
Is a
Current assignee
Patent jurisdiction
Patent number
07242760
Date of patent
July 10, 2007
Patent application number
09750025
Date Filed
December 29, 2000
Patent primary examiner
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