Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Thomas L. Hemm0
Joylee Kohler0
Sally Cartwright0
Susan K. Harkreader0
David G. Boyer0
Doree Duncan Seligmann0
Date of Patent
August 19, 2008
0Patent Application Number
100991440
Date Filed
March 15, 2002
0Patent Primary Examiner
Patent abstract
The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
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