US Patent 7415417 Presence awareness agent
Patent 7415417 was granted and assigned to Avaya on August, 2008 by the United States Patent and Trademark Office.
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Patent Inventor Names
David G. Boyer0
Doree Duncan Seligmann0
Joylee Kohler0
Sally Cartwright0
Susan K. Harkreader0
Thomas L. Hemm0
Edits on 14 Sep, 2023
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Patent abstract
The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
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US Patent 07415417 Presence awareness agent US Patent 7415417 Presence awareness agent
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Patent Number
074154170
Patent Number
74154170
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Official Website
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Is a
Current Assignee
Patent Jurisdiction
Patent Number
074154170
Date of Patent
August 19, 2008
0Patent Application Number
100991440
Date Filed
March 15, 2002
0Official Website
Patent Primary Examiner
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US Patent 07415417 Presence awareness agent
Infobox
Is a
Current assignee
Patent jurisdiction
Patent number
07415417
Date of patent
August 19, 2008
Patent application number
10099144
Date Filed
March 15, 2002
Patent primary examiner
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