US Patent 7788679 User interface with context-based communication using media prediction

A method, system, computer system, and computer program product provide a context-sensitive user interface. The context in which the user interface operates is used to predict a media type of a communication channel that can be used for communicating via the user interface. Examples of media types include telephone, web chat, and web collaboration. The communication is facilitated according to the media type predicted. For example, an object of the user interface can be activated to enable communication according to the media type, or the user interface can initiate the communication via the communication channel. The user interface can be used for communicating with multiple communication channels of different media types. The context can include data presented by the user interface, data entered using the user interface, data selected using the user interface, and an action performed using the user interface.