Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Tony Dezonno0
Mike Hollatz0
Roger Sumner0
Sandy Biggam0
Dave Wesen0
Date of Patent
March 22, 2011
0Patent Application Number
110154100
Date Filed
December 17, 2004
0Patent Primary Examiner
Patent abstract
A method and apparatus are provided for automatic call distributors that route calls based in part on timely business information. The method includes providing a simulation model for calculating information and using this information from the model together with key process indicators information to generate decisions for routing calls.
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