US Patent 7912205 Contact center business modeler
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Patent abstract
A method and apparatus are provided for automatic call distributors that route calls based in part on timely business information. The method includes providing a simulation model for calculating information and using this information from the model together with key process indicators information to generate decisions for routing calls.
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Patent Inventor Names
Dave Wesen0
Mike Hollatz0
Roger Sumner0
Sandy Biggam0
Tony Dezonno0
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Golden AI
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Official Website
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US Patent 07912205 Contact center business modeler US Patent 7912205 Contact center business modeler
Infobox
Patent Number
079122050
Patent Number
79122050
Edits on 28 Mar, 2023
Golden AI
Infobox
Is a
Patent Jurisdiction
Patent Number
079122050
Date of Patent
March 22, 2011
0Patent Application Number
110154100
Date Filed
December 17, 2004
0Official Website
Patent Primary Examiner
Edits on 19 Jun, 2022
Golden AI
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US Patent 07912205 Contact center business modeler
Infobox
Is a
Patent jurisdiction
Patent number
07912205
Date of patent
March 22, 2011
Patent application number
11015410
Date Filed
December 17, 2004
Patent primary examiner
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