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US Patent 7929952 System and method for implementing click-to-service

Patent 7929952 was granted and assigned to Oracle on April, 2011 by the United States Patent and Trademark Office.

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Patent abstract

A method for providing customer service to a user over a converged channel, said method comprising initiating a service session for a user, accessing a database having user information associated with the user, capturing session information associated with the service session, creating a session SIP message including at least a portion of the user information and at least a portion of the session information, and forwarding the session SIP message to a user agent.

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