Patent 8121262 was granted and assigned to Avaya on February, 2012 by the United States Patent and Trademark Office.
A party to a call that has been put on hold is provided with textual, display, announcements while on hold, via the on-hold call. A facility of the party that put the call on hold transmits text-based status indicators that are then displayed on a display of the on-hold party's communications device.