Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
April 17, 2012
Patent Application Number
11359319
Date Filed
February 22, 2006
Patent Citations Received
Patent Primary Examiner
Patent abstract
Methods and systems are presented for detecting business transactions from sequences of call center agent activities. In one embodiment, the method comprises the steps of: receiving a plurality of agent activity events; matching a sequence of events within the received events with one of a plurality of transaction definitions; creating a transaction from the matching sequence; and displaying the transaction.
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