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US Patent 8300798 Intelligent communication routing system and method

Overview Structured Data Issues Contributors

Is a

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Patent attributes

Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Steven M. Hoffberg0

Wai Wu0

Date of Patent

October 30, 2012

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Patent Application Number

116956910

Date Filed

April 3, 2007

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Patent Citations Received

US Patent 12120271 Matching using agent/caller sensitivity to performance

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US Patent 11972376 Techniques for workforce management in a task assignment system

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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system

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US Patent 12022029 Techniques for data matching in a contact center system

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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system

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US Patent 12120268 Techniques for benchmarking performance in a contact center system

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US Patent 11677876 Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system

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US Patent 11677874 Pre-processing for communication services

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