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US Patent 8300798 Intelligent communication routing system and method

OverviewStructured DataIssuesContributors
Is a
Patent
Patent
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Date Filed
April 3, 2007
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Date of Patent
October 30, 2012
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Patent Application Number
11695691
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Patent Citations Received
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US Patent 12120271 Matching using agent/caller sensitivity to performance
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US Patent 11972376 Techniques for workforce management in a task assignment system
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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system
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US Patent 12022029 Techniques for data matching in a contact center system
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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system
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US Patent 12120268 Techniques for benchmarking performance in a contact center system
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US Patent 11677876 Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
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US Patent 11677874 Pre-processing for communication services
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US Patent 11677875 Method and apparatus for automated quality management of communication records
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US Patent 11695872 Techniques for benchmarking performance in a contact center system
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•••
Patent Inventor Names
Steven M. Hoffberg
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Wai Wu
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
8300798
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Patent Primary Examiner
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Antim Shah
0

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