Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Victor S. Moore0
Thomas E. Creamer0
Brent L. Davis0
Peeyush Jaiswal0
Date of Patent
February 25, 2014
Patent Application Number
10326687
Date Filed
December 20, 2002
Patent Citations Received
0
...
Patent Primary Examiner
Patent abstract
A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.
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