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US Patent 8661112 Customized interactive voice response menus

Patent 8661112 was granted and assigned to Nuance Communications on February, 2014 by the United States Patent and Trademark Office.

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US Patent 12136419 Multimodality in digital assistant systems
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US Patent 12118999 Reducing the need for manual start/end-pointing and trigger phrases
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US Patent 12067990 Intelligent assistant for home automation
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US Patent 12067985 Virtual assistant operations in multi-device environments
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US Patent 12069205 System, apparatus, and method for automated delivery of digital information
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US Patent 12061752 Attention aware virtual assistant dismissal
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US Patent 12009007 Voice trigger for a digital assistant
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US Patent 11928604 Method and apparatus for building an intelligent automated assistant
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US Patent 11924254 Digital assistant hardware abstraction
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US Patent 11907436 Raise to speak
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US Patent 11853647 Proactive assistance based on dialog communication between devices
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US Patent 11837237 User-specific acoustic models
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Patent abstract

A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.

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Brent L. Davis0
Peeyush Jaiswal0
Thomas E. Creamer0
Victor S. Moore0
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US Patent 11765209 Digital assistant hardware abstraction
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US Patent 11710482 Natural assistant interaction
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US Patent 11696060 User identification using headphones
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