Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Sean P. Cier0
James L. Ford0
Peter C. Wong0
Samuel P. Hall0
Benoit St-Pierre0
Fabien G. Hertschuh0
Date of Patent
March 10, 2015
Patent Application Number
14138925
Date Filed
December 23, 2013
Patent Citations Received
0
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Patent Primary Examiner
Patent abstract
Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
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