Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Constance James0
Date of Patent
July 7, 2015
Patent Application Number
12208509
Date Filed
September 11, 2008
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method and system for determining which online banking customers of a financial institution may be invited to chat with available customer service representatives or agents. Additionally, after a customer is invited to text-chat with a customer service representative or agent, the customer may be allowed to communicate via text-chat with one or more customer service representatives or agents without redundantly inputting the customer's identification information, advantageously saving time and improving customer satisfaction.
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