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US Patent 9077699 Text chat

Patent 9077699 was granted and assigned to BANK OF AMERICA CORPORATION on July, 2015 by the United States Patent and Trademark Office.

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Patent Citations Received
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US Patent 11924204 Two-way authentication system and method
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US Patent 11870902 Authenticating a messaging program session
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Patent abstract

A method and system for determining which online banking customers of a financial institution may be invited to chat with available customer service representatives or agents. Additionally, after a customer is invited to text-chat with a customer service representative or agent, the customer may be allowed to communicate via text-chat with one or more customer service representatives or agents without redundantly inputting the customer's identification information, advantageously saving time and improving customer satisfaction.

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Patent Inventor Names
Constance James0
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US Patent 11689519 Authentication of service requests using a communications initiation feature
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=09077699
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US Patent 09077699 Text chat US Patent 9077699 Text chat

Infobox
Patent Number
09077699
Patent Number
9077699
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Website URL
https://pdfpiw.uspto.gov/.piw?Docid=09077699
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 US Patent 09077699 Text chat

Infobox
Is a
Patent
Patent
Current assignee
Patent jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent number
09077699
Date of patent
July 7, 2015
Patent application number
12208509
Date Filed
September 11, 2008
Patent primary examiner
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Scott S Trotter

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