Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Stephen R. Springer0
Date of Patent
March 15, 2016
0Patent Application Number
133273190
Date Filed
December 15, 2011
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
