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US Patent 9288320 System and method for servicing a call

Patent 9288320 was granted and assigned to Nuance Communications on March, 2016 by the United States Patent and Trademark Office.

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Patent Citations Received
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US Patent 11889024 Caller verification via carrier metadata
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Patent abstract

A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.

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Patent Inventor Names
Stephen R. Springer0
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Patent Citations Received
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US Patent 11748463 Fraud detection in interactive voice response systems
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=092883200
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US Patent 09288320 System and method for servicing a call US Patent 9288320 System and method for servicing a call

Infobox
Patent Number
092883200
Patent Number
92883200
Edits on 2 Apr, 2023
"Entity importer update"
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edited on 2 Apr, 2023
Infobox
Is a
Patent
Patent
0
Current Assignee
Nuance Communications
Nuance Communications
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
092883200
Date of Patent
March 15, 2016
0
Patent Application Number
133273190
Date Filed
December 15, 2011
0
Official Website
https://pdfpiw.uspto.gov/.piw?Docid=092883200
Patent Primary Examiner
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Simon King
0
Edits on 17 Jun, 2022
"Entity importer update"
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edited on 17 Jun, 2022
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Website URL
https://pdfpiw.uspto.gov/.piw?Docid=09288320
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 US Patent 09288320 System and method for servicing a call

Infobox
Is a
Patent
Patent
Current assignee
Nuance Communications
Nuance Communications
Patent jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent number
09288320
Date of patent
March 15, 2016
Patent application number
13327319
Date Filed
December 15, 2011
Patent primary examiner
‌
Simon King

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