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US Patent 9436428 Methods, apparatus, and system for mobile piggybacking

Patent 9436428 was granted and assigned to EBay on September, 2016 by the United States Patent and Trademark Office.

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Patent abstract

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.

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