US Patent 9459841 Automated call center software build generator

Patent 9459841 was granted and assigned to Genesys (company) on October, 2016 by the United States Patent and Trademark Office.

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US Patent 11892847 Onboard use of scenario description language

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Patent abstract

A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.

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Patent Inventor Names

Andriy Ryabchun0

Nikolay Anisimov0

Petr Makagon0

Edits on 14 Jul, 2023