US Patent 9521259 System and method for establishing voice and data connection

A system and method for improved voice and data communication is described. One embodiment includes a method for data communication with an end user, the method comprising connecting to an agent device; receiving a data session request from the agent device, wherein the data session request comprises a target telephone number; establishing a data session with an end-user device associated with the target telephone number; and transmitting data messages between the end-user device and the agent device using the data session.