US Patent 9836599 Implicit process detection and automation from unstructured activity

An unstructured event is detected and an unstructured event record is generated for the detected event. Case identifier (ID) conflation is performed to estimate a case ID that corresponds to the detected event, and event type identification is performed to estimate a type of the unstructured event. A business process model is applied to the unstructured event record, to identify a process that the unstructured event is related to. A user experience is generated based upon the event type, the case ID, and the corresponding process identified for the detected event.