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Common Room is a provider of community marketing software intended to connect organizations with the people in their communities. The company's software creates a new type of relationship between organizations and the people in their communities, based on authenticity, collaboration, and communication. This has included understanding what users are saying across platforms such as Slack, Twitter, Discord, Discourse, GitHub, Intercom, and Bevy.
The solutions offered by Common Room are to help startups that have recognized the importance of the communities that build up around their products and services, especially those built on open source and with a developer audience. And as general end-users become more technology savvy and able to interact with the company on the product, the tools the company uses have to grow, in turn.
This has seen the tools grow from simple messaging systems to complex channels. Common Room works to help these companies build, nurture, and scale the communities through engagement, work to retain members within the community, share necessary and relevant feedback to the appropriate internal teams, and offer enterprise-grade administration, security, and privacy.